Privacy Policy

1. Who We Are

CBC Commercial Building Consultancy Ltd (Company No. 15757000, VAT No. GB 502 1808 34) is the data controller responsible for your personal data. Contact us at office@wearecbc.co.uk or call 0330 043 9953.

2. Information We Collect

We may collect the following personal data:

• Name, email address, phone number and company name
• Property address and details related to your enquiry
• Information provided via our website forms, chatbot or email correspondence
• Technical data including IP address, browser type and usage data

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide fee proposals
• Deliver our commercial building surveying services
• Send relevant communications about our services
• Comply with legal and regulatory obligations
• Improve our website and services

4. Legal Basis for Processing

We process your data on the following bases:

• Consent: Where you have given clear consent for us to process your data
• Contract: Where processing is necessary to perform our contract with you
• Legitimate interest: Where processing is necessary for our legitimate business interests
• Legal obligation: Where we need to comply with a legal obligation

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business, such as email and hosting providers. All third parties are required to respect the security of your data and treat it in accordance with the law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Enquiry data is typically retained for up to 6 years.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at office@wearecbc.co.uk.

8. Cookies

For information about how we use cookies, please see our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.